May 2025
Thank you for using Sammy ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application (the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Service.
We are committed to protecting your privacy and handling your personal information in an open and transparent way in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We may collect information about you in a variety of ways. The information we may collect via the Service includes:
a. Personal Data:Personally identifiable information, such as your name, email address, phone number, business name, ABN/NZBN, and company address, that you voluntarily give to us when you register for the Service or when you choose to participate in various activities related to the Service.
b. Client Data:Information related to your clients that you input into the Service, such as their names, contact details (email, phone, address), and job history. You are responsible for ensuring you have the necessary permissions from your clients to store their information in Sammy.
c. Job & Estimate Data:Information you provide when creating estimates and invoices, including job descriptions (text and voice input), line items, pricing, finish levels, location (postcode), margin percentages, custom AI rules, AI instructions, and terms and conditions.
d. Financial Data (Limited):If you choose to connect online payment services (e.g., Stripe), we may facilitate the collection of financial information necessary to process your payments, but we do not directly store your full credit card numbers or bank account details. This information is processed by our third-party payment processors.
e. Derivative Data (Usage Information):Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service. This also includes information about your usage of the Service features.
f. AI Interaction Data:The inputs you provide to our AI features (e.g., job descriptions for estimates) and the outputs generated. We may use this data, typically in an aggregated and anonymised form, to improve the accuracy and functionality of our AI models.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
a. By Law or to Protect Rights:If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
b. Third-Party Service Providers:We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include:* AI service providers (e.g., for processing job descriptions to generate estimates). We aim to ensure such data is processed securely and, where feasible, anonymised.* Payment processing providers (e.g., Stripe).* Data hosting service providers.* Email delivery services.These third parties are obligated to protect your information.
c. Business Transfers:We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
d. With Your Consent:We may disclose your personal information for any other purpose with your consent.
We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Your information may be stored and processed in Australia and other countries where our service providers are located. We will take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy and applicable privacy laws.
You have certain rights in relation to the personal information we hold about you, as outlined by the Australian Privacy Principles. These include:
To exercise these rights, please contact us using the contact details below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
We will retain your personal information for as long as your account is active or as needed to provide you with the Service and to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information for these purposes, we will take reasonable steps to destroy or de-identify it.
The Service may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Service, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.
If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights, please contact us at:
team@withsammy.ai